Responsibilities

Customer Onboarding:

• Facilitate the smooth onboarding process for new clients.
• Collect necessary information and ensure all client details are accurately recorded in the CRM system.

Post-Sales Support:

• Provide ongoing support to clients after the sale to address any queries or concerns.
• Assist clients in understanding the services and resolving issues promptly.

Customer Engagement:

• Proactively engage with clients to maintain a positive relationship.
• Seek feedback and ensure customer satisfaction, addressing any areas of improvement.

Order Processing:

• Coordinate with internal teams to ensure timely processing of orders and services.
• Monitor order fulfillment and address any delays or issues.

Issue Resolution:

• Act as the point of contact for clients in case of problems or complaints.
• Work with relevant teams to resolve issues and ensure customer satisfaction.

Upselling and Cross-selling:

• Identify opportunities for upselling additional services to existing clients.
• Collaborate with the business development team to maximize revenue from existing accounts.

Customer Communication:

• Maintain regular communication with clients through various channels.
• Provide updates on new services, features, and relevant industry information.

Documentation:

• Keep detailed records of client interactions and transactions in the CRM system.
• Generate reports on customer satisfaction and feedback.